A huge hurrah for Dr. Michael Gradeless`s article lauding procedures manuals, particularly where he says, "A practice procedures manual can...virtually recreate your valuable employees after they leave."
Since we released Marsha Freeman`s how-to book and computer disk program, Standard Operating Procedures for Dentists (Dr. Joseph Blaes extolled its virtues as Pearl #3 in February 1997), we`ve had thousands of dentists (and consultants) commending both the use of procedures manual and the process of putting it together. It does take time, but there are a dozen more benefits hard to collectively achieve any other way, including a healthier bottom line, greater practice sale and far less stress for the doctor and staff.
Gordon Burgett, CEO
Dental Communication Unlimited
Santa Maria, CA
