CareCredit®, the leading dedicated health-care credit card, offers a complimentary audiotape discussing how practices can increase treatment acceptance with improved customer service and communication skills. The 15-minute audiotape features a question and answer session with Dr. Roger Levin, well-known author, dentist and founder of The Levin Group. It also includes a brief role-playing example of how to effectively utilize scripting techniques.
Approximately 80 percent of patient-related problems are tied to financial issues - and many of these problems can be reduced or eliminated by having staff members who have been trained to use prepared scripts when presenting patient-payment options.
Levin offers his expert opinion on why he recommends the CareCredit® program, which offers convenient six- and 12-month interest-free payment plans.
To receive a complimentary copy of this audiotape, call (800) 300-3046, Ext. 519, or in the (714) area code, call 776-9000, Ext. 519.
