Chief Editor Dr. Chris Salierno says team members are our greatest asset, but they can just as easily be our greatest liability. Leadership may seem to be an intangible quality that is difficult to assess, but by implementing some simple best practices we can avoid legal and financial tragedy. Don’t worry; no magical leadership fairy dust necessary.
It can surely be said that our team members are our greatest asset. From collecting money to welcoming patients to assisting our clinical procedures, the engine of the practice can’t run without our employees. But I think I can also safely say that our team members can be our greatest liability. They can fail to collect money, be rude to patients, and hinder our ability to provide quality care.
Ultimately the blame lies with us. We set the culture as practice owners. We choose to accept the bare minimum effort or to challenge our teams to excel. We can let good and bad patient experiences be a roll of the dice, or we can encourage our teams to serve with pride. Challenge. Encourage. Lead.
Leadership is an intangible quality that can be difficult to assess, especially for a profession that is more accustomed to measuring success in fractions of millimeters. Fortunately, avoiding human resources disasters is less about leadership and more about diligence. Embezzlement and wrongful termination lawsuits arise when we are careless. Employee job performance suffers when we don’t set clear expectations and then hold people accountable. No magical leadership fairy dust necessary.
This is liability risk management. By implementing some simple best practices, we can save ourselves from legal and financial tragedy. We can hold our teams to high standards. Our greatest asset deserves it.
If any car could take you from A to B, what made you choose the one you’re driving? Once you determine your wants and needs, purchasing decisions become granular regarding personal...
How can you strengthen case acceptance at your practice? One way is by investing in advanced technology that enables you to make a stronger case for treatment and to provide faster...
Case acceptance is central to the oral health of your patients and the financial health of your practice. Click here to discover how the right investments in technology can help...
Hear from 3 seasoned Patterson representatives as they share their firsthand knowledge of what an investment in equipment and technology means to a practice.
