Want to make the patient intake process hassle-free in your practice? The next step on the journey toward digitizing the dental practice front door has been taken with the launch of real-time dental insurance eligibility verification, which has been introduced by SRS Web Solutions Inc. as part of the company’s mConsent platform. This patient dental insurance eligibility verification improves patient care, solves critical administrative burdens, and improves the practice’s revenue cycle.
The dental industry lags behind the general health-care industry in digitalization. However, the silver lining of the COVID-19 pandemic is that it spurred general acceptance and a faster transition toward digital innovation across most industries. The dental industry is finally taking steps to catch up with general health care to go paperless, with the aid of digital automation tools that make patient intake processes hassle-free. Digitizing insurance verification has been an exception to this transition and remains a major pain point for dental practices. In fact, a study published by the Center for American Progress estimates that health-care providers spend an average of 30% of their annual income in the insurance claim verification process.
What does platform offer?
The mConsent platform streamlines workflows, digitizes health-care offices, and increases efficiency. It is focused on improving customer experience and satisfaction through digital patient intake forms, patient scheduling, two-way text appointment reminders, video consults, secure digital billing, payments, and now, insurance verification.
Insurance and billing errors cause frustration, delays practices from getting paid, and cause distress for both the practice and patients. According to a new Center for American Progress analysis, it is estimated that US payers and providers spent $496 billion on billing and insurance-related administrative costs in 2019. Additionally, 50% of front office time goes toward verifying the eligibility of patients.1 Simplifying billing, insurance processing, and payment systems are vital steps that must be taken to modernize dentistry, which is exactly what SRS Web Solutions strives to do.
mConsent allows dental practices, for the first time, to verify insurance independent of server-based software and from any location, which is a major benefit for multipractice dental office models. It integrates easily into a variety of existing practice management systems, such as Dentrix, Dentrix Connected, Eaglesoft, athenahealth, Open Dental, and other familiar dental practice management software. It also integrates with more than 178 insurance payers, including major PPO and Medicare insurance providers, and is continuously adding new insurance payers to the platform.
mConsent addresses several pressing industry issues head-on with digitization. It significantly decreases a dental practices’ administrative burden by allowing patient input within the platform. Patients can complete their insurance forms and preappointment paperwork from anywhere before their appointment. This provides a convenient, hassle-free experience that reduces or even eliminates a patient’s time spent in the waiting room completing paperwork. It also helps patients avoid surprise out-of-pocket payments, delays, or errors by digitally processing payment and insurance information immediately.
With less administrative work, mConsent enables dentists and their staff to focus on providing high-quality patient-centered care. A patient-centered approach improves the morale of the staff by removing them from tedious paperwork, and elevates the quality of the care offered, which benefits patients.
In seconds, users can now pull up reports to learn what is covered and what is not. Real-time information allows staff and patients to identify and correct errors immediately, reducing the amount of time wasted. The platform is easy to integrate into an already increasingly digital world. It alleviates administrative burden, reduces errors and denials, supports staff resources, and improves patient revenue cycles, making the platform essential for any dental provider.
Reference
1. SRS Web Solutions, Inc survey of 2,500 dental practices
Samad Syed, CEO and founder of SRS Web Solutions Inc., is the expert behind the revolutionary health-care automation systems, mConsent and Caretap. He has successfully streamlined processes for countless health-care professionals, reaching over three million patients. He received his master’s in engineering from Wayne State University and his MBA from Indiana University. He has successfully achieved 6 Sigma Master Black Belt certification, the highest 6 Sigma level obtainable. Syed is passionate about innovating solutions to streamline operations for health-care professionals, enabling them to provide better patient care without the hassles of paperwork.
