213428894 © Rudzhan Nagiev |
Schedule 649a03986ecaa

Would you benefit from a dental hygiene coordinator?

June 27, 2023
Someone who focuses solely on the hygiene schedule keeps the schedule full and the hygienist paid. Who doesn't want that kind of return on investment?

A dental hygiene coordinator is a full- or part-time position that focuses strictly on filling the hygiene schedule. We want our hygienists’ schedules full and our patients able to schedule appointments in a reasonable time frame. Keep in mind that patients who wait too long for appointments often leave to find other practices that can schedule them sooner.

For a large practice, a full-time dental hygiene coordinator makes sense. For a small practice, this responsibility can be delegated to a part-time front desk person. As the compensation for dental hygienists grows, it’s more important than ever for practices to create correct planning and scheduling to maximize their return on that investment.

The dental hygiene coordinator can employ multiple strategies to increase practice production significantly and keep hygienists busy.

You might also be interested in: There's a hole in your hygiene: How reappointment rates dramatically affect dental practice growth

Schedule patients for their next hygiene appointment

Ideally, the coordinator would schedule patients while they’re in the hygiene room. This is the most efficient and effective approach. However, not all patients are willing to schedule their next appointment immediately. The hygiene coordinator should compile and track a master list of patients who will need to be contacted later for their hygiene scheduling. 

Confirm all patient appointments

Practices need to know whether patients are coming to their appointments so there are not high levels of no-shows.

Reach out to overdue patients to schedule hygiene 

No-shows create a loss when it comes to overhead. Scheduling overdue patients creates a significant gain. Do you want your no-show rate to be under 1%? I’m assuming you do. This can be accomplished with a dental hygiene coordinator.

Monitor the average production per patient in hygiene

Is the patient overdue for any procedures? Do they need x-rays, fluoride, or sealants? Are there other opportunities, such as whitening or periodontal services? Remember to track how much dentistry is referred back to dentists above the standard average. 

The dental hygiene coordinator position not only pays for itself; it also has a significant return on investment for the practice. This is a concept that every practice should consider.

This article originally appeared in DE Weekend, the newsletter that willelevate your Sunday mornings with practical and innovative practice management and clinical content from experts across the field.Subscribe here.

About the Author

Roger P. Levin, DDS, CEO and founder of Levin Group

Roger P. Levin, DDS, CEO and founder of Levin Group, has worked with more than 30,000 practices to increase production. A recognized expert on dental practice management and marketing, he has written 67 books and more than 4,000 articles, and regularly presents seminars in the US and around the world. To contact Dr. Levin or to join the 40,000 dental professionals who receive his Practice Production Tip of the Day, visit levingroup.com or email [email protected].

Updated January 23, 2024

Sponsored Recommendations

Clinical Study: OraCare Reduced Probing Depths 4450% Better than Brushing Alone

Good oral hygiene is essential to preserving gum health. In this study the improvements seen were statistically superior at reducing pocket depth than brushing alone (control ...

Clincial Study: OraCare Proven to Improve Gingival Health by 604% in just a 6 Week Period

A new clinical study reveals how OraCare showed improvement in the whole mouth as bleeding, plaque reduction, interproximal sites, and probing depths were all evaluated. All areas...

Chlorine Dioxide Efficacy Against Pathogens and How it Compares to Chlorhexidine

Explore our library of studies to learn about the historical application of chlorine dioxide, efficacy against pathogens, how it compares to chlorhexidine and more.

Enhancing Your Practice Growth with Chairside Milling

When practice growth and predictability matter...Get more output with less input discover chairside milling.