Premier Practice Integration Systems Inc. has added a new feature to its support-service menu. According to Keith Sciulli, Premier`s marketing director, the missing link in the support chain often is when the dentist`s staff encounters staff turnover or illnesses requiring temporary help who need a simple way to get functional quickly with the office system.
To address this need of its customers, Premier now handles Total Assist-Dent calls. Premier has taken the initiative to be more responsive to its customers` needs. The technical support staff routinely renders much more than mere technical support; they gladly and effectively guide the user through the system features and tools, no matter how experienced that user is with either Premier or computing in general.
According to Sciulli, Premier is capitalizing on the human element to this business. "The `user-friendly company` is more than a sound bite; it is our most important asset."