Click here to enlarge imageThe assistants at Preston Dental Center enjoy the fast pace of their days. They also enjoy the level of delegation Drs. Greg and Lisa provide. Following the dental practice act to the highest level, these assistants are at the top of their game and eager to do more. The secret of their enthusiasm is, "The more we learn, the more we want to learn." They are very excited about going to classes with the doctors to learn all about the new E4D. Bad attitudes? I don't think so! All dentists would love to have a team that functions like a well-oiled wheel, and that truly enjoys their work family.
The fourth dreaded obstacle, unethical business practices, is not something we consultants often see. But we hold our breath when we discover foul play that it won't be discovered while we're consulting with the practice. We can point it out, but it often falls on deaf ears, whether it's trying to eliminate taxes by being non-profit, running home expenses through the practice, committing fraud against insurance companies, cheating patients by not returning credit balances, or lying to the team about what might rightfully be theirs.
All these make consultants very uncomfortable. Preston Dental Center gets a five-star rating (on a scale of one to five) when it comes to above-board business tactics. They're honest, dedicated, and hard-working.
Drs. Greg and Lisa also make time in their busy lives for their preteen daughter and her many activities. They take family vacations and enjoy their lives out of the office. Last but not least, they have surrounded themselves with advisors and seminar leaders for more than a decade who have had the doctors, team, and practice's best interest at heart. Their advisory group includes accountants, bankers, lawyers, coaches, and consultants. I'm happy I have had the pleasure of being one of their consultants and working with them the past few years.
Linda Miles, CSP, CMC, of Virginia Beach, Va., is an internationally recognized consultant, speaker, and author on dental practice and staff development. Miles is a successful businesswoman who not only founded LLM&A, a leading INC 500 dental management consulting firm in 1978, but also founded the Speaking Consulting Network, now in its 13th year. Miles is known as the speaker who instinctively understands and loves to share the business side of practicing dentistry. She's a 26-year member of the National Speakers Association, a member of the Institute of Management Consultants, and serves on the board of the Academy of Dental Management Consultants. She believes dentistry should be fun, exciting, and rewarding for patients, dentists, and the entire team. Reach her at [email protected] or visit www.DentalManagementU.com.