The leadership gap holding your practice back
Is your office manager truly managing—or simply keeping the office running day to day? Dr. Roger P. Levin is here to answer.
Too often, office managers are promoted into the role without clear expectations, structured training, or the tools they need to succeed. Dr. Levin breaks down why that happens—and more importantly, how to fix it.
He shares what separates a true manager from an administrator, and how proper training and development can transform an office manager into a confident, competent leader who actively drives practice growth.
If you’re a dentist wondering why your team isn’t operating at the level you expect—or an office manager looking to step fully into your leadership role—this episode offers practical insight you can put into action immediately.
You can watch the full episode on Youtube.
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About the Author
Pamela Maragliano, DMD
Chief Editor of Dental Economics
Pamela Maragliano, DMD, is the chief editor of Dental Economics. Based in Salem, Massachusetts, Dr. Maragliano began her clinical career as a dental hygienist. She went on to attend Tufts University School of Dental Medicine, where she earned her doctorate in dental medicine. She then attended the University of California, Los Angeles, School of Dental Medicine, where she became board-certified in prosthodontics. Dr. Maragliano owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics. You may contact her at [email protected].
Brian B. Nový, DDS
Brian B. Nový, DDS, is the chief dental officer of the Alliance Dental Center, Massachusetts Public Employees Fund. He served as president of the National CAMBRA Coalition and is currently the consumer representative to the United States Food & Drug Administration Dental Products Panel. His awards include the American Dental Association (ADA) Adult Preventive Care Practice of the Year, the Academy of General Dentistry Weclew Award, the Dugoni Award, and the ADA Evidence-Based Dentistry Practice Award.