The Top-Shelf Patient Experience

Join us to learn how Dr. Ryan Martz crafted a top-shelf patient experience that boosts loyalty, reduces cancellations, and fosters long-lasting relationships. Discover how implementing the GBT protocol can transform your practice and enhance patient satisfaction.

The on-demand recording for this presentation is now available. Register today to access the video!


A positive patient experience can go a long way in building loyalty and trust with patients. Patients who feel valued and heard are more likely to return to your practice for preventive, therapeutic, and restorative needs. One superfan patient can generate multiple new patients as they rave about their experience to their friends and family. On the other hand, a negative experience can lead to patients seeking care elsewhere and possibly leaving negative reviews. Dr. Ryan Martz will share how he designed a top-shelf bespoke patient experience that impacts patient hygiene frequency and reduces cancellations. The hygiene room is critical to building rapport and trust with patients. A trusted patient experience is built through a comprehensive protocol with painless appointments that develop into long-lasting relationships. 

What You’ll Learn:

  • The benefits of the GBT protocol, and how does it differs from the conventional protocol
  • How to implement GBT in general and specialty practices
  • How GBT ROI is more than just increased profits


Dr. Ryan Martz

Dr. Ryan Martz is a cosmetic dentist in Las Vegas, Nevada, who focuses on helping people improve their confidence through their smiles.

Moderator | Dr. Pamela Maragliano-Muniz

Dr. Pamela Maragliano-Muniz is chief editor of Dental Economics. Dr. Maragliano-Muniz is a board-certified prosthodontist, she owns a private practice, Salem Dental Arts, and lectures on a variety of clinical topics.

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