To help dental teams meet the challenge of cancellations and failures at recall, internationally known speaker and consultant Annette Ashley Linder, BS, RDH, announces the release of the dental education, audiotape series, "How To Reduce Cancellations and Failures." An array of practice strategies are detailed, including the results of dental focus groups, six reasons patients fail, a formula for recall effectiveness, methods for confirming, letters and documentation, appointments policy that moves patients beyond "I only want what my insurance will pay for."

Included with each tape series is a study guide containing written materials that you will find immediately useful in your office.

For more details or to place an order, call (804) 745-6015 or fax (804) 675-1879.