Uncover the Mystery Behind Patient Loss

From all outward appearances, things seem to be just fine. Most of your patients come back. But look closer over time. Is your patient base shrinking a bit in reality? Often, patients are lost at precisely the point where the patient experience begins — the telephone. In many cases, simply educating staff on effective telephone communication can prevent the loss of hundreds of patients and tens of thousands of dollars every year.
Woman Dentist Journal January 1970
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